Introduction
TROX UK is a leading manufacturer of heating, ventilation, and air conditioning (HVAC) systems in the UK. With a reputation for innovation and quality, we are committed to delivering cutting-edge solutions to our customers while maintaining the highest standards of excellence in our operations.
As part of the global TROX GROUP which is headquartered in Neukirchen-Vluyn, Germany, TROX UK was created as the first international subsidiary in 1962 (today one of 34 subsidiaries worldwide), and having now reached over 60 years of trading operations in the UK market and a centre of excellence, our outstanding design expertise and quality manufacturing standards keeps us at the forefront of product innovation.
The desire to lead the industry rather than follow has seen TROX continuously develop and launch the most efficient and flexible range of air distribution and comfort conditioning systems in today’s market. Working closely with architects, developers and consultants we offer a valuable extension to the project team.
From our 155,000 sq. ft. manufacturing facility and offices in Thetford, Norfolk, and an office in the City of London, TROX UK has provided its products, support and expertise on many of the most prestigious landmark commercial development construction and infrastructure projects throughout the UK, delivering for some of the most recognised global brands.
Our values
Customer service
Our aspiration is excellent service. Everything we do is for our customers - whether inside or external to the business. At TROX we strive to demonstrate to the customer how important they are to our business - whether this is via professional engagement, technical support and guidance, or excellent processes.
Safety
We are committed to safety in our workplace - in every respect. We safeguard our jobs by acting and thinking in the interests of the company; in a customer-oriented and cost-conscious way. At the same time, occupational safety is a top priority. We know and will follow the applicable regulations on occupational safety and inform line managers and colleagues about possible sources of danger.
Wellbeing
The entire TROX GROUP is dedicated to our corporate motto, the human being is the benchmark, and people‘s wellbeing is our goal. At TROX UK, to deliver this commitment to wellbeing we invest in safety, health and professional development at the workplace. Not only with First Aiders on site to take care of physical injuries, but also Mental Health First Aiders to identify and support staff who may be experiencing mental health challenges.
Reliability
You can rely on TROX employees. We work conscientiously, we are punctual and we take responsibility - in our day-to-day work with colleagues as well as with our customers and suppliers, because we want to continue to be valued as a trustworthy partner in the future.
Teamwork
Each member of staff is encouraged to share ideas, listen to others and support colleagues to deliver TROX‘s goals. This approach to teamwork allows us to value different opinions to find solutions - we all recognise that our strengths can contribute to the success of the business as we support our external customers and stakeholders to meet their goals.
Quality
Thanks to our employees, the TROX name stands for the highest quality around the world. As TROX members of staff, we have high standards for our own work. In this way, we also meet the quality requirements of our customers. We rely on best-in-class products, a high level of competence, clean workmanship and optimum service quality. Today and in the future.
Trust and respect
At TROX we have confidence - not only in our own abilities, but also in the commitment and competence of our colleagues. We support each other, personally and professionally, because only as a committed team will we be successful in the future.
Sustainability
In the future, we will focus even more consistently on efficient technologies, environmentally friendly materials and more sustainable manufacturing and delivery processes. We have set ourselves an ambitious goal: we want TROX GROUP to be climate neutral by 2040. You can play a key role here - with your ideas and small improvements on a daily basis.
TROX UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The opportunity
Operations Director
We're seeking an experienced and dynamic Operations Director to lead and manage our operations team comprising Production, HSE, Engineering and Supply Chain. The successful candidate will be responsible for overseeing the day-to-day operations of our manufacturing facility, ensuring efficient production processes, maintaining high-quality standards, and driving continuous improvement initiatives. The Operations Director will play a critical role in achieving our strategic goals and ensuring the continued long-term success of our business.
Key Responsibilities:
1. Operational Leadership:
- Provide strategic direction and leadership to the operations team.
- Oversee the entire manufacturing process, from procurement to production to delivery.
- Ensure that all operations are carried out in an appropriate, cost-effective way.
- Implement and monitor key performance indicators to drive operational excellence.
2. Operational Excellence:
- Build upon a culture of continuous improvement.
- Oversee and improve the entire order-to-cash process.
- Ensure the know how-transfer with other plants.
3. Health and Safety:
- Ensure compliance with all health and safety regulations and company policies
- Promote a safe working environment and lead initiatives to reduce workplace accident and injuries.
4. Production Management:
- Develop and implement production plans to meet customer demands and company objectives.
- Optimise production schedules to maximise efficiency and minimise downtime.
- Capture capacity and production data to help drive efficiency targets.
5. Quality Assurance:
- Maintain and utilise the quality management system to ensure products meet or exceed industry standards and customer expectations.
- Implement quality control measures and conduct regular audits to identify and address any issues.
- Foster a culture of quality excellence.
6. Supply Chain Management:
- Oversee the strategic development of the supply chain team, including management of key supplier relationships.
- Oversee inventory management to ensure the timely availability of materials and minimize excess stock.
- Implement best practices in logistics and distribution to ensure efficient delivery of products.
7. Financial Management:
- Develop and manage the operations budget, ensuring cost-effective operations.
- Monitor financial performance and implement measures to control costs and improve profitability.
- Prepare regular reports on operational performance for senior management.
8. Team Development:
- Invest in and develop a high-performing operations team.
- Foster a collaborative and positive work environment.
- Set clear performance expectations and provide regular feedback and coaching.
Qualifications:
- Bachelor's degree in Engineering, Production Management and or Business Administration, or a related field. An advanced degree is a plus.
- Proven experience in a senior operations management role within the manufacturing industry, preferably in HVAC or related sectors.
- Strong knowledge of manufacturing processes, quality control, and supply chain management.
- Knowledge and experience of lean principles and their application.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to develop and implement strategic plans and drive operational improvements.
- Financial acumen and experience managing budgets.
- Detailed knowledge of health and safety regulations and best practices.
Personal Attributes:
- Strategic thinker with strong analytical and problem-solving skills.
- Results-oriented with a track record of achieving operational excellence.
- Ability to adapt to changing business needs and work in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Commitment to continuous improvement and lifelong learning.
